Educational Manager

Customer Services:

• Communicate in a professional manner.

• Follows telephone etiquette.

• Adheres to principles of enhancing positive patient experience.

• Maintains security with computer access.

• Follows HIPAA Guidelines established by Bronx Care Health System.

• Completes a learning needs assessment on all units.

• Manages time effectively and is organized.

• Through Staff Orientation leads/assists groups to enhance the clinical practice of nurses and improve patient outcomes.

• Designs programs and creates lesson plans that are congruent with the organizations strategic plans, regulatory requirements, and nursing standards.

• Participates in a weekly clinical assessment of New Orientee’s progress with the unit support team.

• Advances nursing practice through participation in professional organizations, publications and presentations.

• Facilitates teamwork at all times, addresses issues and concerns with peers, subordinates and supervisor with a positive problem solving approach. As approachable and cooperative.

1.     Nursing/Nursing Practice

• Acts as a “lead” for monthly Orientation to facilitate the program.

• Organizes and coordinates staff in-services.

• Provides unit education and creates practice alerts for certain practice changes.

• Collaborates with nurses to develop practice environments that support shared decision making.

• Assists the staff in developing critical thinking and clinical judgment.

• Creates a nursing care environment that stimulates continuous self-learning, reflective practice, feeling of ownership and demonstration of responsibility and accountability.

• Collaborates with nurse managers on content and operational design of orientation, clinical competency and other clinical educational program development.

• Provides educational support for all new and experienced staff.

• Performs waive tests according to policy and procedure.

1.     Direct Patient Care

• Serves as a reliable source of information on the latest evidence supporting cost effective, safe nursing practices.

• Collaborates with the multidisciplinary team using the nursing process to integrate the nursing perspective into a comprehensive plan of care of the patient/family.

• Facilitates educational programs for patients, families and groups.

• Identifies, collects and analyzes data that serve as a basis for program design and outcome measurement.

1.     Accountability/Work Ethic

·         Demonstrates an understanding of the organizations fire/safety plan, emergency preparedness plan and patient safety goals.

• Wears employee ID badge at all times.

• Demonstrates flexibility in schedule to accommodate organization needs.

• Accepts special projects as determined by Director of Education & Research

1.     PATIENT ADVOCACY – CUSTOMER SERVICE

• Attitude – Presents to patients/customers with appropriate attitude.

• Privacy – Respects patient/customer privacy.  Maintains a secure and trusting work environment. 

• Appearance – Maintains an appropriate professional appearance.  Maintains working environment in a clean, safe, orderly manner.